Windows driver initially fails after reboot

The free CAN Software API (Application Programming Interface) for Windows®
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vasya
Posts: 6
Joined: Thu 20. Oct 2016, 04:12

Windows driver initially fails after reboot

Post by vasya » Sat 14. Oct 2017, 01:00

Hi,

I am working with the PCAN-LAN device IPEH-004010. I have an application that runs on Windows10 and uses PCAN driver version 4.1.3.16213. After a reboot of the Windows machine, the application fails to communicate with the devices on the other end of the CAN bus.

When this happens, the Web UI shows that the device is ready but Virtual PCAN application shows that the PC-to-CAN channel is yellow. See the screenshots attached.

The problem can be remedied by toggling the "Default" checkbox on the "Network Adapter" setting in the Virtual PCAN Gateway application. Disabling/enabling the channel also seems to recover the connectivity.

Is this a normal behavior?

How do I ensure that my Windows driver and the PEAK device work good after a reboot without requiring human intervention?

This is a common problem across multiple machines and PCAN devices.

Please see relevant screenshots below.
Attachments
1 - WEB_PCAN_GATEWAY.png
1 - WEB_PCAN_GATEWAY.png (122.41 KiB) Viewed 1462 times
2 - Virtual_PCAN_GATEWAY.png
2 - Virtual_PCAN_GATEWAY.png (148.71 KiB) Viewed 1462 times
3 - toggle.png
3 - toggle.png (70.12 KiB) Viewed 1462 times
4 - DriverInformation.png
4 - DriverInformation.png (56.56 KiB) Viewed 1462 times
5 - DeviceSettings.png
5 - DeviceSettings.png (152.04 KiB) Viewed 1462 times
6 - detection_result.png
6 - detection_result.png (53.66 KiB) Viewed 1462 times
Last edited by K.Wagner on Mon 16. Oct 2017, 08:30, edited 3 times in total.
Reason: Images resolution changed

G.Lang
Support
Support
Posts: 139
Joined: Wed 22. Sep 2010, 14:58

Re: Windows driver initially fails after reboot

Post by G.Lang » Mon 16. Oct 2017, 11:07

Hello vasya,

it looks that you use a security solution (Fortinet Virtual Ethernet Adapter -> part of a Fortinet security solution) which blocks the proper working of the "PCAN Virtual-Gateway".

Please write me an email with the exact name of the used "Fortinet solution", use the following address: support@peak-system.com


best regards
Gunther

vasya
Posts: 6
Joined: Thu 20. Oct 2016, 04:12

Re: Windows driver initially fails after reboot

Post by vasya » Mon 16. Oct 2017, 15:17

Hi Gunther!

Please find the "About" dialog of my Fortinet Client attached to this message.
Last edited by vasya on Mon 16. Oct 2017, 16:06, edited 1 time in total.

K.Wagner
Software Development
Software Development
Posts: 748
Joined: Wed 22. Sep 2010, 13:36

Re: Windows driver initially fails after reboot

Post by K.Wagner » Mon 16. Oct 2017, 15:27

Dear,

posting serial numbers and other sensitive information in a "public" forum is really not a good idea. If you really need to send this kind of information, please use our support E-Mail address, as Gunther wrote in his last post. Thanks!
Best regards,
Keneth

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