the MSI installer that is part of PCAN-Developer, PCAN-OEM Setup, can fail in very rare cases. This is due to a compatibility problem between the tool used for build the MSI package and a certain (unknown) configuration in some computers. They are several causes for this problem, but the most usual (and the only one ever seen within the PEAK packages) is a bug within the user interface of the MSI installer.
The only known solution for this at this moment (July 2011) is to run the OEM-Setup in silent mode (see page 16 in PCAN-OEM Setup.pdf). This prevent the user interface to be displayed and so the error doesn't happen.
If your PCAN-OEM Setup fails and you want to know if you are experimenting the bug explained here, then follow these steps:
- Configure the MSI on the target machine to generate a "verbose output" log file (page 20 in PCAN-OEM Setup.pdf)
- Run the PCAN-OEM Setup again and wait until it fails.
- Look for the log file
- Within the log file, search for the text "Error".
DEBUG: Error 2896: Executing action WiseNextDlg failed.
Internal Error 2896. WiseNextDlg
Action ended 09:31:05: Welcome_Dialog. Return value 3.
MSI (c) (5C:3C) [09:31:05:695]: Doing action: Fatal_Error
Action start 09:31:05: Fatal_Error.
If after executing the installation in silent-mode the error persists, please contact us at email@example.com and we will try to find the cause for the failure.