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PCAN tool is not being detected
Posted: Mon 21. Dec 2020, 11:00
by ametek_sk
Earlier PCAN tool was working fine. Now it is not being detected by PCAN view and also LED is always off.
Model No : IPEH-002022
Re: PCAN tool is not being detected
Posted: Mon 21. Dec 2020, 11:02
by M.Heidemann
Hello,
Do you have the current drivers installed?
https://www.peak-system.com/quick/DrvSetup
Best Regards
Marvin
Re: PCAN tool is not being detected
Posted: Mon 21. Dec 2020, 11:09
by ametek_sk
Yes !
I installed new driver too.. still same result
Re: PCAN tool is not being detected
Posted: Mon 21. Dec 2020, 11:13
by M.Heidemann
Hello,
Do you use any kind of USB-UB or USB-Extension with your PCAN-USB by any chance?
Does this behaviour also occur when switching to another UBS-port?
Is the device detected by windows (windows device manager)?
Best Regards
Marvin
Re: PCAN tool is not being detected
Posted: Mon 21. Dec 2020, 11:21
by ametek_sk
Hello
1) No extension.. it's direct to USB port
2) Changed USB port and also PC still same result
3) Window's device manager also not detecting device
Re: PCAN tool is not being detected
Posted: Mon 21. Dec 2020, 11:26
by PEAK-Support
please send the module back to check what happened. please contact support[at]peak-system.com for address (if you are outside EUROPE).