PEAK-System Forum

Hi,

I purchased PCAN-trace a couple off years ago and used it in the office an at the home-office. Since a few months the program doesn't start anymore at home, but it still works in office. Our company has done a lot in the field of internet security (Malwarebytes, ZScaler, Forticlient), and my guess is that this the problem.
Does PCAN-trace check the license over IP at start-up of the program?

Kind regards

Hello,

PCAN-Tace is a single-user license, this grants you installation
on one System, this is also explicitely stated in the EULA
that you confirmed upon installation:

2. END USER RIGHTS AND USE

PEAK grants to You a non-exclusive, non-transferable end user license right to install the Software on the local hard disk(s) or other permanent storage media of one computer and use the Software on a single computer or terminal at a time.

This is a violation of our license-agreement.

Uninstall the software from one of these PCs.

If you want to use two PCs, make sure you have two valid licenses.

Best Regards

Marvin

Sorry, I didn't mention that I installed the software on my laptop. When I take the laptop to my home it doesn't work.

Hi,

Okay misunderstanding on my part in this case, pardon me.

Can you describe a little more on how PCAN-Trace doesnt start?

Do you at least see the icon for it or is it visible in Task-Manager?

Best Regards

Marvin

Hi,

An taskbar button appears on the taskbar but no window. When I hoover over this button I can see a small example of an empty window.
The Task Manager shows a "PCAN Message Tracer (32 bit)" with 0% CPU,Network and Disk.

Hi,

Then most likely the Window is just out of bounds.

i guess you use a multi-monitor setup at work.

Try the following:

Will the window be back on the mainscreen if your right click your taskbar
and select "cascade windows?"

Please let us know.

Best Regards

Marvin

Cascading the windows also didn't work, but right-click on the button preview and the selecting "move" did work!!
I'm using multiple monitors on my work and at home, but different setup. Every other program starts-up on an active monitor except for PCAN-trace .
Well, thanks for the tip, problem solved.

Best regards,
Simon

Hi Simon,

Glad to hear you got this resolved.

If anything comes up, feel free to contact us again.

Best Regards

Marvin

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