Notice Regarding Display Issues in the License Manager
Posted: Thu 25. Jun 2026, 13:24
Dear Customers,
with the introduction of our new Borrow feature with PCAN-Explorer 7.1, we have a display issue in the old License Manager (version 2.0.5 and lower).
What is affected?
In the versions mentioned, it may happen that activated licenses are not displayed in the License Manager, even though they have been correctly activated and are fully operational.
Specifically, this affects the following cases:
- Floating licenses are currently not visible.
- For Floating Full licenses, only the add-ins are displayed – but not the main license (e.g. the PCAN-Explorer 7).
Important for You
> Your licenses are not lost and are fully functional.
This is solely a display issue. Your software remains fully usable:
-
Functions such as activating licenses are still fully available to you.
- The PCAN-Explorer 7 is not affected in its functionality.
Illustration
Your licenses are actually present (CodeMeter view):
In the CodeMeter container, all licenses are correctly stored – including the main license *PCAN-Explorer Floating User Full* as well as the associated add-ins.
This is how the faulty display appears:
In the License Manager, however, only the add-ins are displayed – the main license is missing from the view.
Solution
The display issue has been resolved with License Manager 2.1.0 which will automatically be installed with an update to PCAN-Explorer 7.1.
If you have any questions, our support team will of course be happy to assist you.
Best regards
Your PEAK-System Team
with the introduction of our new Borrow feature with PCAN-Explorer 7.1, we have a display issue in the old License Manager (version 2.0.5 and lower).
What is affected?
In the versions mentioned, it may happen that activated licenses are not displayed in the License Manager, even though they have been correctly activated and are fully operational.
Specifically, this affects the following cases:
- Floating licenses are currently not visible.
- For Floating Full licenses, only the add-ins are displayed – but not the main license (e.g. the PCAN-Explorer 7).
Important for You
> Your licenses are not lost and are fully functional.
This is solely a display issue. Your software remains fully usable:
-
Functions such as activating licenses are still fully available to you.-
The PCAN-Explorer 7 is not affected in its functionality.Illustration
Your licenses are actually present (CodeMeter view):
In the CodeMeter container, all licenses are correctly stored – including the main license *PCAN-Explorer Floating User Full* as well as the associated add-ins.
- WebAdmin.png (67.72 KiB) Viewed 1269 times
This is how the faulty display appears:
In the License Manager, however, only the add-ins are displayed – the main license is missing from the view.
- LicenseManager.png (51.19 KiB) Viewed 1269 times
Solution
The display issue has been resolved with License Manager 2.1.0 which will automatically be installed with an update to PCAN-Explorer 7.1.
If you have any questions, our support team will of course be happy to assist you.
Best regards
Your PEAK-System Team