PCAN tool is not being detected

[ametek_sk]

Earlier PCAN tool was working fine. Now it is not being detected by PCAN view and also LED is always off.

Model No : IPEH-002022

[M.Heidemann]

Hello,

Do you have the current drivers installed?

https://www.peak-system.com/quick/DrvSetup

Best Regards

Marvin

[ametek_sk]

Yes !

I installed new driver too.. still same result

[M.Heidemann]

Hello,

Do you use any kind of USB-UB or USB-Extension with your PCAN-USB by any chance?

Does this behaviour also occur when switching to another UBS-port?

Is the device detected by windows (windows device manager)?


Best Regards

Marvin

[ametek_sk]

Hello

1) No extension.. it's direct to USB port
2) Changed USB port and also PC still same result
3) Window's device manager also not detecting device

[U.Wilhelm]

please send the module back to check what happened. please contact support[at]peak-system.com for address (if you are outside EUROPE).