PCAN tool is not being detected

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ametek_sk
Posts: 3
Joined: Mon 21. Dec 2020, 10:57

PCAN tool is not being detected

Post by ametek_sk » Mon 21. Dec 2020, 11:00

Earlier PCAN tool was working fine. Now it is not being detected by PCAN view and also LED is always off.

Model No : IPEH-002022

M.Heidemann
Sales & Support
Sales & Support
Posts: 420
Joined: Fri 20. Sep 2019, 13:31

Re: PCAN tool is not being detected

Post by M.Heidemann » Mon 21. Dec 2020, 11:02

Hello,

Do you have the current drivers installed?

https://www.peak-system.com/quick/DrvSetup

Best Regards

Marvin

ametek_sk
Posts: 3
Joined: Mon 21. Dec 2020, 10:57

Re: PCAN tool is not being detected

Post by ametek_sk » Mon 21. Dec 2020, 11:09

Yes !

I installed new driver too.. still same result

M.Heidemann
Sales & Support
Sales & Support
Posts: 420
Joined: Fri 20. Sep 2019, 13:31

Re: PCAN tool is not being detected

Post by M.Heidemann » Mon 21. Dec 2020, 11:13

Hello,

Do you use any kind of USB-UB or USB-Extension with your PCAN-USB by any chance?

Does this behaviour also occur when switching to another UBS-port?

Is the device detected by windows (windows device manager)?


Best Regards

Marvin

ametek_sk
Posts: 3
Joined: Mon 21. Dec 2020, 10:57

Re: PCAN tool is not being detected

Post by ametek_sk » Mon 21. Dec 2020, 11:21

Hello

1) No extension.. it's direct to USB port
2) Changed USB port and also PC still same result
3) Window's device manager also not detecting device

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U.Wilhelm
Sales & Support
Sales & Support
Posts: 1189
Joined: Fri 10. Sep 2010, 19:34

Re: PCAN tool is not being detected

Post by U.Wilhelm » Mon 21. Dec 2020, 11:26

please send the module back to check what happened. please contact support[at]peak-system.com for address (if you are outside EUROPE).
--------------------------------
PEAK-System Technik
Technical Support Team
support@peak-system.com
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