Cannot select J1939 Protocol for connections

[herzallerliebste]

I am unable to select J1939 as a protocol for my connections, despite having the J1939 plug-in for PCAN Explorer 5 installed. I am running PCAN Explorer Version 5.4.0.877 on a Windows 7 OS and can clearly see the CANdb Import and J1939 plug-ins marked with Yes on the License Information screen. However, when I go to the properties on a connection, under the Protocol drop down, my only option is CAN. How do I get J1939 to show up in the Protocol drop down for connections? Updating is not an option. Thank you for your time!

[M.Maidhof]

Hi,

please send an email with your license number to our support address. Please also send us a screenshot of the Add-In Manager (Tools Add-In Manager).

best regards

Michael

[herzallerliebste]

Hi Michael,

Actually, just looking at the Tools -> Add-In Manager, I realized that the J1939 add-in wasn't enabled. I hadn't known the Add-In Manager existed, so you just solved my problem. Thank you so much!