PCAN Addin under Windows XP

[PCANUser]

Hello,

Unfortunately we still have one PC that runs XP and a user is trying to install a PCAN Add-in that I have asked about in previous threads.

The add-in works correctly immediately after installation but if PCAN Explorer is restarted, it exits as soon as the project is loaded.

When installing a plugin under Windows 7, I am aware that you have to run as administrator. The user is an administrator on the XP machine but the option to run as administrator is not present in XP. Is there anything special that needs to be done to install or update an add-in?

The add-in has been updated recently and worked fine before the update. The update was trivial in nature and should have no impact on functionality. It works fine on Windows 7 machines.

Regards,
Richard

[PEAK-Support]

Please uninstall the PCAN-Explorer completly from your XP System. After that copy the new LIC - with the new AddOn - and the lates Setup of the PCAN-Explorer 5 to a local directory.(see PCAN-Explorer 5 Start Screen - Downloadlink - before you deinstall the Version). After run the Setup with the new LIC as user with Admin rights, you will see that the PE5 register the new AddIn on the first start. After that you could use your PE5 projects and load them into the software. If you still have problems, please contact us at support@peak-system.com with a screen of the problem and your license number of the used PE to see what´s exact the problem.

[PCANUser]

Thanks for your prompt response. I tried what you suggested but the problem persists. I will now contact support as you suggested.

Thanks,
Richard

[PEAK-Support]

Yes, that will be the easy and fast way to solve your problem. Please write to support@peak-system.com

Some last idea:
If the AddIn was build by your own, you need to check if it use some 3rd party LIBS/DLLs (for Example a .NET Framework) which does not exist on the XP System.

[PCANUser]

I have sent an email to support. I don't think the issue is a library because the add-in works fine immediately after installation. If a library / DLL was missing or incompatible with XP, surely a problem would occur straight away.

Maybe I should just ask our IT team to update the laptop to Windows 7!

Regards,
Richard