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PCAN losing all data on the routing table

Posted: Wed 16. Mar 2022, 20:44
by Carlralph2016
Hi,

Just wondering if anyone can give me an insight regarding an issue that I keep encountering with the gateway device.

At random times when I startup the device, it loses all routing at the routing table, in which the IP address reverts back to factory IP, but the login credentials stays the same.

I had to redo all the routing again. Just wondering if what might cause this issue.

Re: PCAN losing all data on the routing table

Posted: Thu 17. Mar 2022, 09:58
by G.Lang
Hi,

do you use a PCAN-Ethernet-Gateway or a PCAN-Ethernet-Gateway FD DR?
Please send us the serial number of the device (can be found on the sticker and start with IPEH-xxxxxx-xxxxxx) and also the used firmware version.
Please send the infos to our global support address info@peak-system.com and referr to this forum post.

Best regards
Gunther