Firmware Update not successfull

[s.g.h]

Hello,
updating the firmware of my PCAN-USB FD interface from 3.2.0 to 3.4.3 does not work on Windows 10 and Windows 11. After starting in PeakFlash, the LED begins flashing, but a few seconds later the following message is displayed.

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After closing PeakFlash there is a removable drive with one file named "firmware.bin", which seems to be the current firmware. If it is opened by a text editor the first two lines are:

Code: Select all

Firmware   v3.2.0
Bootloader v2.1.0

What other possibilities do I have to update my adapter? Is it possible to replace the "firmware.bin" file with the latest one? If so, where do I get it?

Stefan

[PEAK-Support]

contact us by e-mail, and add a picture of the Hardware, showing the label.

[s.g.h]

The mail has been sent one week ago, but no answer yet.

Stefan

[M.Maidhof]

Hi,

please send the email again to our support email address. We did not receive an email regarding this topic.

regards

Michael

[s.g.h]

Hi,

the mail has just been sent again.

Stefan

[M.Maidhof]

Hi,

still not received. Sure you have sent it to support[at]peak-system.com ?

regards

Michael

[s.g.h]

Yes:

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Now I`ve resent it from another mail account.

[M.Maidhof]

Hi,

now we have received your email and answered it (Stefan H. ?), the other email didn't come through.

regards

Michael

[s.g.h]

With another mail address as sender, the mail went through and the support has answered very quickly and helpfully.
So the firmware could be updated to the latest version.


Stefan