Check Peak Hardware not Possible (Win7)

[Flavio.falone]

Hi,

i have a problem with Usb-peak interface, doesn't work with Win 7, i have installed the latest drivers, is correctly installed but the problem still.

Please, can you help me???

[M.Maidhof]

Hi,

please send some more details. Please send an email to our support email address with the following info:

- PCAN-USB serialnumber
- is the LED on the PCAN-USB off or on?
- which driver version is used
- what does the device manager show about CAN hardware
- what does "doesn´t work with Win7" mean?
- do you use an own software or will even PCAN-View not work

regards

Michael

[Flavio.falone]

-Serial number: 00202107067
-Led: every ON
-Driver Version: 3.8.2.10146
-CAN Hardware: PCAN-USB
-Becasue i have try on windows XP and work very well
-I use the Usb-Peak for E+L Aligners with javacanmon, and in TCPIP Canserver / Settings / Check Interfaces / Status Windows it tell me that "Check Peak Hardware, Peak Driver: Not possible to connect to a net"


Thank you

[M.Maidhof]

Hi,

please search for pcan_usb.dll and canapi2.dll on your system, and tell me the version of those dll files.

regards

Michael

[Flavio.falone]

Hi,

I haven't on my system this file "pcan_usb.dll" but only this "canapi2.dll" with version 2.56.2.0.

Thank you!!!

[M.Maidhof]

Hi,

canapi2.dll version V2.56.2 is ok, when you use a 64bit system, please take care to have this 32bit dll in windows\syswow64 only, and not in windows\system32.

Contact the manufacturer E+L and ask if their software is ready for Windows 7 (32/64bit)

regards

Michael

[Flavio.falone]

On my Laptop is installed win 7 32 Bit

[M.Maidhof]

Hi,

please open the CAN-Hardware in the control panel and set active device to "USB".

best regards

Michael

[Flavio.falone]

THANKYOUUUUUU, Problem solved!!!!!!!!

Thankyou very much, best regard!!!

[benja_s]

Hi Michael

I have the same problem, but I dont have the option in the control panel of setting active device to "USB".

- Laptop: Win7 Enterpries SP1, 64Bit
- PCAN- 00202200163
- Drriver Version 3.13.00.15462
- Drivers: WdfCoInstaller01009.dll PCAN_USB.SYS
- Both drivers are in C:/Windows/system32 and C:/Windows/system32/DRIVERS respectively
Looking into the system32 folder I found a WdfCoInstaller01.001_64.dll but non canapi2.dll

Hopfully you can help me
Regards Benjamin