After firmware upgrade, stuck in the bootloader mode

[agorgeousday]

Hi Sir,

I followed the Firmware Update Guide to do PCAN-USB Pro FD firmware upgrade on Win10. the first step must active bootloader, LEDs on the USB CAN interface flicker. A new mass storage device with a drive letter appears on Windows (USB drive) and make sure the bootloader is activated.

After the copy new firmware process is finished, I disconnect the USB CAN interface from the PC. After a few seconds, reconnect the USB CAN interface. But PCAN-USB Pro FD stuck in the bootloader mode.

[PEAK-Support]

Please flash first the MSD_Loader Firmware (PCAN-USB_Pro_FD__MSD_loader_upgrade.bin) as explined in the documentation page 3.2. After that you could flash the latest Firmware via Mass Storage Solution (USB Memory Stick Mode) - see Docu Section 4 / page 8+

[agorgeousday]

Hi Sir,

I just bought PCAN-USB Pro FD and the Firmware version is the latest version - Version 3.2.0. There is no need for firmware upgrading, am I right ? I just wonder how to exit bootloader mode.

[M.Maidhof]

Hi,

yes, firmware 3.2.0 is the latest version at the moment. Please check that you have used the correct firmware version for your device, don't mix up PCAN-USB-Pro FD with PCAN-USB FD.

regards

Michael

[agorgeousday]

Hi Sir,

I just checked the firmware in USB Mass Storage Device

2018-07-04_1048112.jpg (38.82 KiB) Viewed 9153 times

I also found the latest firmware PCAN_USB_Pro_FD_v3.2.0__MSD.bin in product CD

2018-07-04_1044452.jpg (47.78 KiB) Viewed 9153 times

The firmware size is the same. That's mean the latest firmware 3.2.0 is upgraded.

After upgrade process is finished. I followed the documentation page 4.2. and eject USB Mass Storage Device

2018-07-04_1104412.jpg (32.98 KiB) Viewed 9151 times

disconnect the USB CAN interface from the PC. Wait a few seconds, reconnect the USB CAN interface. But I still in bootloader mode - several LEDs on the USB CAN interface flicker orange and CAN-Hardware not found. I just wonder how to eject "USB Mass Storage Device" and exit bootloader mode. Could you advise ?

[PEAK-Support]

Please conatct us via E-Mail ( support[at]peak-system.com ) and send us the serial number of your device.

[PEAK-Support]

Problem solved by following this instruction...

if the orange LED´s are flashing very fast, you are still in the bootloader mode.

Normally you also should see a USB Memory Device (take care that you use a PC which are USB Memory Devices are allowed – otherwise you could not finish the Firmware Update! Please check on a different PC)

• Check for the Memory Device
• Delete the file “firmware.bin”
• Use the latest firmware and copy it to the Device (please use Windows Copy Tools to be sure that it works!)
• Unplug the PCAN-USB Pro FD
• Plug in again – System must now come up with slow green flashing USB LED and 4 green LED on.
• Start PCAN-View – connect to one Channel – CAN Channel LED must flash slow